RC Online Australia
Terms and Conditions

Terms and Conditions

In these Terms and Conditions:

“We”, and “Us” means RC Online – The company and “You”, “Shopper”, “Buyer” means you the customer. Products means goods sold by RC Online on this web site. Price means the price at which the Products are sold on this web site. Order means an order for Products on this web site.

Age Restriction

By using our site, you agree and confirm that you are 18 years old or above during the time that you are viewing and/or purchasing any products from our site.

Colours

We keep doing our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Quality

It is our aim to exceed on customer’s expectation on quality. All our products are carefully inspected to ensure quality and completeness of each kit.

Placing Your Order

You may place an Order by adding items to ‘Shopping Cart’ on our website and clicking the “Check Out” button. When you place your Order, we will issue you with an Order Number via email. Once Payment is confirmed we will send you another notification that your order is being processed by sending you an Order Confirmation via email. To check the status of your order, you may refer back to the email sent to you or by visiting or Track Order Page. If, in the event, we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Gift Cards

Once ordered and confirmed as paid, we will send you a notification and the copy of your digital Gift Card via email , no physical card will be mailed. RC Online’s Digital gift card does not expire.

Coupons

In some special occasions, RC Online may give out “special Coupons” that will entitle you to get discounts. Coupons can only be used as “discount” and cannot be converted into cash. Coupons must be used before its expiration date otherwise it will not be valid.

Delivery of the Item

Should the courier be unable to leave the parcel during delivery due to unavailability of the receiver, RC Online will not be held liable in any way. Courier instead may leave an attempted delivery card and return the parcel to their depot. it is now the receiver’s full responsibility to pick up the item from the depot.
Please ensure that you will give us your right/specific address as re-delivery fee will be charged if a delivery cannot be received due to wrong address provided.

Clearance Collection Products

In the event that you order any one of our products from our clearance collection and needs to be returned for warranty, though we wont be able to refund you, a store credit can be given instead and will be saved to your account for you to use on your next order.

Refunds

If a valid transaction is approved for a refund, we will process it imediately. Refunds may take 5–10 days to appear on a your statement depending to your bank process.

Your Rights To Return A Product

Before making a purchase, please read carefully the description and details of the item that interest you. Please understand that we DO NOT refund/exchange if you simply change your mind. However, if you feel that items sold on this website need to be returned due to warranty or wrong product description, we will surely make all possible efforts to make it up to you.
An exchage for the item or a credit in a way of sending a “Gift Voucher or Discount Code” will be issued to you once returned goods has been assessed and accepted.
The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. All Products must be packed in the original, unmarked packaging including any accessories that shipped with it.
Return item must be returned with the Proof of Purchase (Tax Invoice) as well to be entitled for a credit if needed. STRICTLY NO INVOICE NO WARRANTY.
If you find a defect arises after delivery please contact us under “Contact US” page.
Return postage will be at buyer’s expense. However, in such cases that a return postage happens due to INCORRECTLY DESCRIBED ITEM/(S), a process of investigation and assessing of the item will be done and once verified, RC Online will pay for the return shipping cost.

Product Warranty

All products sold through us comes with 6 months warranty.

 

By making a purchase with us, it is clearly understood that you agree to our tems and conditions mentioned above.